Use cases are generally employed in the creation of new business processes to outline the actions or steps that will be involved in the typical flow of user interactions with a software or system. When subject matter experts identify and detail distinct use cases it facilitates communication with those configuring the solution as well as those being trained on the new process. Effective use case documentation provides a guide and test elements that can be verified.

Key Elements

  • Exploring the essential elements of a good use case
  • The Implementation Worksheet

Lesson Video

Learning Objectives

  • Create a use case that will be used for the initial installation and end-to-end validation.
  • Create use cases that will be used to test the system and train end users.


Use Case: a list of actions, steps, and elements defining the interactions between a user and a system to achieve a goal

What's Next

Now it is time to schedule your Installation activity and consulting engagement with the IMM Implementation team. Please return to the main page of Stage 2 and complete and submit the Readiness Form to your IMM Project Manager.