Signing Considerations, In Branch & Remote


It is called “eSign,” after all, so the process of signing is a core element and one that deserves consideration and discussion by your team. There are multiple options to explore, best practices to think about, and decisions to be made. Once you have completed this lesson, your team should have the information needed to make those decisions and employ them in Stage 3 or with the help of your IMM Implementation Consultant.

Key Elements

  • The options for and methods of in-branch signing
  • Devices that are used most frequently to enable in-branch signing
  • The elements involved in the remote signing process
  • Two-factor authentication—options and considerations
  • Settings at the user and system levels

Lesson Video

Learning Objectives

  • Be able to define and discuss the in branch signing experience and come to decisions for the institution
  • Be able to define and discuss the remote signing experience and come to decisions for the institution
  • Formulate the institutional strategy around signing procedures – Consent verbiage and legal/policy requirements
  • Identify areas of inquiry to discuss with the IMM Implementation Consultant


Consumer Disclosure/Consent: Prior to obtaining their consent, financial institutions must provide the consumer, a clear and conspicuous statement informing the consumer of certain elements.

Signing Device: a tool (signature pad, tablet, etc.) used to capture a digital signature and in some cases display documents and other materials to a signer.

Two-factor Authentication: Two-factor authentication is an extra layer of security designed to ensure that the intended signer is the only person who can access and sign documents. Different methods are available: one-time passwords, text codes via smartphones, KBA, and Government ID.

KBA: Knowledge-based Authentication. This type of authentication requires that a remote signer answer questions about themselves to prove their identity.

Adobe Sign: sometimes called EchoSign, an integrated tool used by IMM eSign to facilitate remote signature activities.

What's Next

In Lesson 4 we will discuss the processes involved in archiving signed documents to your imaging system and look at the overall process flow, requirements, and present considerations for your team to discuss.