1St Ed Credit Union Streamlines Member Services with IMM
Rahway, NJ | January 23, 2017
IMM, the leading source of eSignature and eTransaction management for financial institutions, announced today that Chambersberg, Pa.-based 1st Ed Credit Union has successfully implemented IMM’s eReceipt and eTeller Check21 (Teller-based Capture) solutions. The solutions provide greater digital transaction capabilities, elevated security, and drive enhanced in-branch member experiences.
“Offering eReceipts and Teller Item Capture allows us to provide exceptional services to our members, “said Kelly Daugherty, Vice President of Operations for 1st Ed Credit Union. “Our members appreciate the digital extension of their banking experience and teller interactions. Now they can receive electronic receipts confirming the posting of both mailed checks and telephone transactions. This provides piece of mind for the member, and effortless, automatic processes for our bank office.”
1st Ed Credit Union is a full-service financial institution serving school employees and their families in Adams, Cumberland, Franklin, Fulton, and York counties in Pennsylvania. With more than 6,600 members and $120 million in assets, the credit union made the decision to implement the electronic teller applications from IMM to help streamline operations, enhance security and provide the digital services members have grown to expect and appreciate. Additionally, the credit union cited IMM’s unique ability to seamlessly integrate with its existing core processing system, Fiserv CUnify, as a significant factor in its decision.
Daugherty continued, “When we were looking at various providers, IMM immediately rose to the top of the list because of their extensive experience in the financial services industry and their ability to integrate with our existing business applications including our core business system, CUnify. This is extremely important as it allows us to automate many of the traditionally manual processes, eliminating the chance for human error and expediting the time it takes to complete member transactions.”
The Credit Union opted to implement both IMM eReceipts and IMM Teller Item Capture for paper reduction, teller efficiency opportunities and to provide a dynamic extension to members’ in-branch transaction experiences. IMM eReceipts enables the financial institution to generate digital receipts for teller transactions through secure, electronic processing methods to the consumer. This electronically generated receipt is then encrypted and automatically stored for secure, permanent archival in the Credit Union’s Imaging/ECM system. IMM Teller Item Capture keeps the teller in a constant state of balance throughout the business day for optimal transaction efficiency and helps to simplify end-of-day balancing.
Since both solutions are seamlessly integrated to the Credit Union’s CUnify system and designed to keep the entirety of the teller transaction electronic as well as intuitive, no paper is generated and manual scanning and indexing are eliminated.
“Functionalities like these two compatible solutions give hours of time back to the Credit Union, while providing a digital environment conducive to an engaging a secure transactional experience for 1st Ed’s members,” added John Levy, Executive Vice President for IMM. “We look forward to continuing our successful technology partnership with 1st Ed Credit Union and to providing continue delivering the advanced digital solutions the Credit Union needs to thrive in today’s market.”
For over 21 years, IMM has been a leading innovator of eSignature solutions designed exclusively for Financial Institutions. Today, more than 775 U.S. Banks and Credit Unions use IMM’s eSign solutions across the Institution to enhance consumer experiences while also streamlining back-office processes. For more information, visit www.immonline.com, or call 1-800-837-4750, or follow us on Twitter, LinkedIn, Facebook, and Google+.