General Support Information
To submit a support request, simply complete the short form. Please include the IMM product and version (if available) along with a comprehensive description of your request. We will respond to your request timely.
Last Updated May 2020
Customer Support Guidelines
At IMM, we developed standardized policies that govern our support program. These policies are in place to ensure that each client receives a positive, productive, and comprehensive experience with our trained support staff. Customers interested in learning more about our standard practices and features may refer to the Customer Support Program Policies document by selecting the button below.
Last Updated January 2021
Document Pricing Guidelines
This document is for those customers who elect to have IMM build and/or maintain custom “smart” documents for their organization. This document covers our pricing, programs, and policies surrounding IMM generated and/or maintained documents. Customers who want to inquire further about having IMM create and/or maintain your organization’s forms should contact their Regional Client Success Manager for more information.
Join Support Session
When prompted by your IMM support representative, you may join your support session by selecting the button below.
Upload Logs or Support Files
When prompted by your IMM support representative, you may upload supporting documents and files to our support team via secure transfer by selecting the button below.