Support Guidelines

Request Support Online

IMM’s eSignature and eTransaction technology dramatically change the way consumers interact with your Institution. Deliver new, dynamic methods for consumers to complete and sign documents at a place and time that is convenient for them. Enhance back-office processes and associated tasks to improve transaction compliance and process flow across your institution.

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Customer Support Guidelines

Last Updated October 2018

At IMM, we developed standardized policies that govern our support program. These policies are in place to ensure that each client receives a positive, productive, and comprehensive experience with our trained support staff. Customers interested in learning more about our standard practices and features may refer to the Customer Support Program Policies document by selecting the button below.

Download Support Guidelines ➜

Request Support via Telephone

Clients can reach IMM’s telephone support center by dialing 800-836-4750 and entering “3” to reach the support center when prompted. Our Support Center is open Monday thru Friday, 8:30 am to 12 am midnight (EST). Please note that calls received between 5:30 and midnight are prioritized and managed based on severity.

+1-800-836-4750

Join Support Session

When prompted by your IMM support representative, you may join your support session by selecting the button below.

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Upload Logs or Support Files

When prompted by your IMM support representative, you may upload supporting documents and files to our support team via secure transfer by selecting the button below.

Upload Your Logs or Support FIles to Us ➜

Document Pricing Guidelines

Last Updated December 2018

This document is for those customers who elect to have IMM build and/or maintain custom “smart” documents for their organization. This document covers our pricing, programs and policies surrounding IMM generated and/or maintained documents. Customers who want to inquire further about having IMM create and/or maintain your organization’s forms should contact their Regional Client Success Manager for more information.

View Our Pricing Guidelines ➜

Adobe Reader Compatability Chart

Last Updated January 2019

IMM has recently tested the most currently available versions of Adobe Reader for compatibility and is pleased to make our new compatibility matrix available to our clients. You may download the new version of the compatibility matrix by click on the “Download Compatibility Matrix” link below.

Download the Latest Adobe Compatability Chart ➜

Updates & Alerts

IMM’s flagship eSignature platform is used to power millions of “end-to end” eTransactions every month. Integrating with virtually any business application, our advanced eSignature technology provides an easy-to-use, eSignature experience for consumers, while significantly transforming internal business processes and the way transactions flow across your organization.

See the Latest Updates & Alerts ➜

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