United Bank of Michigan Replaces Legacy eSignature Platform with IMM eSign

Rahway, NJ | March 29, 2022

IMM, the only eSignature provider specializing in eSignature and digital transaction solutions exclusively for financial institutions, today announced that United Bank of Michigan successfully migrated from its legacy eSignature platform to IMM eSign for Banks. IMM’s enterprise-wide eSignature platform directly interfaces with the bank’s core processing platform, Fiserv Premier, as well as other existing business applications including its enterprise content management software suite, Fiserv Director, as well as Fiserv’s Business Process Manager (BPM) system for account opening and other customer service tasks.

Headquartered in Grand Rapids, Mich., United Bank of Michigan has 13 branch locations across Western Michigan, more than $850 million in assets and is recognized as a leading small business lender. According to bank executives, IMM’s exclusive focus on financial institutions and associated domain expertise, coupled with the out-of-the-box interfaces are the primary reasons it selected IMM eSign. The bank reported immediate results including the ability to complete transactions faster and more accurately, in a paperless environment, as well as deliver an enhanced, more engaging experience to customers in both a remote environment, as well as in-person at the branch.

“Our previous eSignature platform was not integrated with our key business applications and our usage was minimal,” said Eric Soya, vice president of branch operations, United Bank of Michigan. “As we accelerated our digital-first strategy, it became evident our previous provider was not able to effectively integrate with our current systems and did not truly understand the nuances of how the bank operates. The overall value of the system was languishing. We conducted a rigorous review process, and IMM met every established requirement and continues to exceed our expectations. From day one, IMM’s eSignature platform has been seamlessly integrated with our banking core platform, Fiserv Premier, as well as Fiserv’s BPM and Director products.”

IMM’s eSignature solution provides a seamless, streamlined interface, enabling the bank’s employees to complete transactions faster in a completely digital environment. Automated archiving and filing into the content management system improves the overall accuracy of each transaction, eliminating the possibility of accidental human error.

Soya continued, “Prior to implementing IMM eSign, completing most transactions required multiple steps, making it time-consuming for employees. Now, transactions are completed, including the indexing and archival of the documents, with just a few clicks. Additionally, we can deliver all documents to our customers electronically, which is not only more convenient, but also safeguards their information and potentially sensitive personal data.”

The bank’s customers can now electronically sign documents remotely at a place and time of their choosing. The bank also leverages tablets in branch to provide a more dynamic experience, enabling customers to view and sign documents electronically on the tablet itself. The bank wanted to ensure that no matter what business system employees were producing documents from, or what system clients were signing documents within, the user experience would be seamless, interoperable and cohesive.

Michael Ball, SVP of markets and strategy for IMM, said, “In today’s economic environment, it is so important that banks partner with technology providers that recognize and understand the intricate nuances and regulatory requirements associated with the financial services industry. United Bank is a perfect example of an institution that had an eSignature platform that is widely recognized in every type of organization, across many industries, but was unable to meet the specific operational needs of a financial institution. We understand how critical system integrations are to ensuring daily operations and that is why we designed IMM eSign to meet the specific needs of banks like United Bank of Michigan.”

About IMM

For 26 years, IMM has been the premier provider of eSignature and Digital Transaction solutions designed exclusively for financial institutions. Today, more than 1,650 banks and credit unions use IMM’s eSignature and Digital Transaction Management solutions across the Institution to elevate consumer experiences while streamlining back-office processes in a comprehensive, end-to-end digital processing environment.

About United Bank

Founded in 1887, United Bank has more than $850 million in assets. The bank operates 13 locations throughout West Michigan, plus mortgage, wealth management and insurance divisions. A leading business lender, United Bank offers a comprehensive suite of business and personal banking products that blend cutting-edge technology with personalized service. Member FDIC | Equal Housing Lender www.unitedbank4u.com