System Requirements

Web Forms to Workflow

System Requirements

Web Forms to Workflow

Revised November 15, 2022

Revised November 15, 2022

Server Requirements

Important Notices

  • The server specifications presented here are to be used as general minimum requirements and may differ based on factors such as your financial institution’s size and volume of transactions.
  • Specifications are subject to change without notice.
  • Please consult IMM Support for your specific requirements.

General Hardware

  • Intel Quad Core Xeon (recommended) or comparable
  • A backup mechanism
  • A dedicated IMM eSignPlus Server (staged for installation)
  • Volume Partitions (Required)
    C (OS drive): At least 70GB of free space after the installing the operating system (OS) and all Windows updates.
    E (Application drive): 100GB to allocate space one time.

IMM eSign Server
(Web Application Server)

CPU

  • Under 100 Users: 4 Cores (or VCPUs for VMware) @ 3.0 GHz or faster
  • Over 100 Users: 8 Cores (or VCPUs for VMware) @ 3.0 GHz or faster

Memory

  • Under 100 Users: 16GB RAM
  • Over 100 Users: 32GB RAM

Supported OS

  • Windows Server 2012 R2, 2016, and 2019 (Standard)
  • Windows Server 2022 is supported with eSign 2022 only.

Software

  • .Net Framework 4.7.1 or later
  • IIS

Additional Requirements

  • Gigabit Network Interface
  • An SSL certificate must be issued to your fully qualified domain name. The SSL certificate must be purchased from an external provider such as GoDaddy or Verisign. Self-certified SSL certificates are not supported.
  • This server must be joined to the same domain as the client workstations.
  • The domain must have normal access to a fully functional Domain/Active Directory server.

Database Server

CPU

  • Under 100 Users: 4 Cores (or VCPUs for VMware) @ 3.0 GHz or faster
  • 100 to 500 Users: 8 Cores (or VCPUs for VMware) @ 3.0 GHz or faster
  • Over 500 Users: 16 Cores (or VCPUs for VMware) @ 3.0 GHz or faster

Memory

  • Under 100 Users: 16GB RAM
  • 100 to 500 Users: 32GB RAM
  • Over 500 Users: 64GB RAM

Dedicated SQL Server

  • SQL Server Standard 2014 SP2, 2016 SP2, 2017, 2019

Supported OS

Virtual Environment (If Applicable)

  • VMware ESXi host 6.7
  • IMM VM must meet hardware and software specs above
  • ESXi host must have adequate resources for all VMs

Workstation Requirements

Hardware

General

  • Intel Dual Core 3.0GHz, 4GB RAM
  • 20GB+ free disk space
  • Display resolution 1280 x 960 minimum
  • Connectivity to server (IMM eSignPlus Server)

Signing Devices 1, 2, 3

  • iPad (iOS 14 or newer)4
  • Topaz GemView Devices5
  • Topaz LCD Signature Pads
  • Verifast Devices6
  • Wacom Devices5
  • Windows Touch-Enabled Devices (Windows Pro Tablets)

Attachment Scanning

  • ScanShell 3100D
  • Canon P-215/P-215 II
  • TWAIN scanner drivers are supported. Financial institutions are responsible for testing.

Supported Cameras 7, 8

  • Microsoft LifeCam
  • Windows 10 Built-In Cameras

Supported Operating Systems

  • Windows 11 and Windows 10 (Professional or Enterprise)

Supported Web Browsers

  • Google Chrome9
  • Microsoft Edge9
  • Mozilla Firefox9
  • Internet Explorer Mode in Microsoft Edge (Supported, Not Recommended) 10

Software

  1. Refer to the In-Person Signature Device Order Form to purchase the latest supported Topaz and Wacom hardware: https://www.immonline.com/resource-center/in-person-signature-device-order-form/.
  2. For Topaz devices, refer to the Topaz SigPlusExtLite User Installation Guide: https://www.topazsystems.com/software/SigPlusExtLite_UserInstall.pdf.
    For silent installations, refer to https://www.topazsystems.com/silentinstallerform.html.
  3. Refer to the Adobe Acrobat Sign system requirements for details about remote signer requirements: https://helpx.adobe.com/sign/system-requirements.html.
  4. iPads must be configured and fully functional on the institution’s network before use. IMM eSignPlus is supported with the mobile browser experience only.
  5. Recommended for the best consumer experience. Not supported on Thin Client Configurations.
  6. Fiserv Verifast module and Verifast tablet are required.
  7. To use a camera with Google Chrome, Microsoft Edge, or Mozilla Firefox web browsers, HTTPS is required.
  8. Other cameras may work. Financial institutions are responsible for testing.
  9. Consult your IMM representative to determine if there are any additional requirements for your integration.
  10. Photos are not supported with Internet Explorer mode in Microsoft Edge.

Supported Thin Client Configurations

Citrix Virtual Apps and Desktops (XenApp and XenDesktop)

Server

  • Citrix Virtual Apps and Desktops 7 2003 and 7 2203

Client

  • Via RDP: Thick client or WYSE Terminal running Windows Embedded OS Terminals
  • Via Citrix Receiver: Thick client or WYSE Terminal running Windows Embedded OS Terminals (Desktop sharing only)
  • Citrix Receiver on either thick client or XenDesktop device
  • Signatures supported with Citrix or Windows CDS (Citrix Device Service) only

VMware Horizon (VDI)

  • Server: VMware Horizon 7.12 and 8 2203
  • Client: VMware Horizon on either thick client or a VMware Horizon device

Remote Desktop Services

  • Server: Windows Server 2016, 2019, or 2022 (64-bit) host configured for Terminal Services
  • Client: Thick client via RDP or any WYSE device running Windows Embedded OS Terminals

Server Requirements

Important Notices

  • The server specifications presented here are to be used as general minimum requirements and may differ based on factors such as your financial institution’s size and volume of transactions.
  • Specifications are subject to change without notice.
  • Please consult IMM Support for your specific requirements.

General Hardware

  • Intel Quad Core Xeon (recommended) or comparable
  • A backup mechanism
  • A dedicated IMM eSignPlus Server (staged for installation)
  • Volume Partitions (Required)
    C (OS drive): At least 70GB of free space after the installing the operating system (OS) and all Windows updates.
    E (Application drive): 100GB to allocate space one time.

IMM eSign Server
(Web Application Server)

CPU

  • Under 100 Users: 4 Cores (or VCPUs for VMware) @ 3.0 GHz or faster
  • Over 100 Users: 8 Cores (or VCPUs for VMware) @ 3.0 GHz or faster

Memory

  • Under 100 Users: 16GB RAM
  • Over 100 Users: 32GB RAM

Supported OS

  • Windows Server 2012 R2, 2016, and 2019 (Standard)
  • Windows Server 2022 is supported with eSign 2022 only.

Software

  • .Net Framework 4.7.1 or later
  • IIS

Additional Requirements

  • Gigabit Network Interface
  • An SSL certificate must be issued to your fully qualified domain name. The SSL certificate must be purchased from an external provider such as GoDaddy or Verisign. Self-certified SSL certificates are not supported.
  • This server must be joined to the same domain as the client workstations.
  • The domain must have normal access to a fully functional Domain/Active Directory server.

Database Server

CPU

  • Under 100 Users: 4 Cores (or VCPUs for VMware) @ 3.0 GHz or faster
  • 100 to 500 Users: 8 Cores (or VCPUs for VMware) @ 3.0 GHz or faster
  • Over 500 Users: 16 Cores (or VCPUs for VMware) @ 3.0 GHz or faster

Memory

  • Under 100 Users: 16GB RAM
  • 100 to 500 Users: 32GB RAM
  • Over 500 Users: 64GB RAM

Dedicated SQL Server

  • SQL Server Standard 2014 SP2, 2016 SP2, 2017, 2019

Supported OS

Virtual Environment (If Applicable)

  • VMware ESXi host 6.7
  • IMM VM must meet hardware and software specs above
  • ESXi host must have adequate resources for all VMs

Workstation Requirements

Hardware

General

  • Intel Dual Core 3.0GHz, 4GB RAM
  • 20GB+ free disk space
  • Display resolution 1280 x 960 minimum
  • Connectivity to server (IMM eSignPlus Server)

Signing Devices 1, 2, 3

  • iPad (iOS 14 or newer)4
  • Topaz GemView Devices5
  • Topaz LCD Signature Pads
  • Verifast Devices6
  • Wacom Devices5
  • Windows Touch-Enabled Devices (Windows Pro Tablets)

Attachment Scanning

  • ScanShell 3100D
  • Canon P-215/P-215 II
  • TWAIN scanner drivers are supported. Financial institutions are responsible for testing.

Supported Cameras 7, 8

  • Microsoft LifeCam
  • Windows 10 Built-In Cameras

Supported Operating Systems

  • Windows 11 and Windows 10 (Professional or Enterprise)

Supported Web Browsers

  • Google Chrome9
  • Microsoft Edge9
  • Mozilla Firefox9
  • Internet Explorer Mode in Microsoft Edge (Supported, Not Recommended) 10

Software

  1. Refer to the In-Person Signature Device Order Form to purchase the latest supported Topaz and Wacom hardware: https://www.immonline.com/resource-center/in-person-signature-device-order-form/.
  2. For Topaz devices, refer to the Topaz SigPlusExtLite User Installation Guide: https://www.topazsystems.com/software/SigPlusExtLite_UserInstall.pdf.
    For silent installations, refer to https://www.topazsystems.com/silentinstallerform.html.
  3. Refer to the Adobe Acrobat Sign system requirements for details about remote signer requirements: https://helpx.adobe.com/sign/system-requirements.html.
  4. iPads must be configured and fully functional on the institution’s network before use. IMM eSignPlus is supported with the mobile browser experience only.
  5. Recommended for the best consumer experience. Not supported on Thin Client Configurations.
  6. Fiserv Verifast module and Verifast tablet are required.
  7. To use a camera with Google Chrome, Microsoft Edge, or Mozilla Firefox web browsers, HTTPS is required.
  8. Other cameras may work. Financial institutions are responsible for testing.
  9. Consult your IMM representative to determine if there are any additional requirements for your integration.
  10. Photos are not supported with Internet Explorer mode in Microsoft Edge.

Supported Thin Client Configurations

Citrix Virtual Apps and Desktops (XenApp and XenDesktop)

Server

  • Citrix Virtual Apps and Desktops 7 2003 and 7 2203

Client

  • Via RDP: Thick client or WYSE Terminal running Windows Embedded OS Terminals
  • Via Citrix Receiver: Thick client or WYSE Terminal running Windows Embedded OS Terminals (Desktop sharing only)
  • Citrix Receiver on either thick client or XenDesktop device
  • Signatures supported with Citrix or Windows CDS (Citrix Device Service) only

VMware Horizon (VDI)

  • Server: VMware Horizon 7.12 and 8 2203
  • Client: VMware Horizon on either thick client or a VMware Horizon device

Remote Desktop Services

  • Server: Windows Server 2016, 2019, or 2022 (64-bit) host configured for Terminal Services
  • Client: Thick client via RDP or any WYSE device running Windows Embedded OS Terminals
System Requirements

Web Forms to Workflow