System Requirements

IMM eSign for Cloud Environments

System Requirements

IMM eSign for Cloud Environments

Revised September 14, 2022

Revised August 22, 2022

Overview

IMM’s eSignature platform, IMM eSign Cloud service, is used to power millions of “end-to-end” electronic transactions every month. Interfacing with virtually every business system used by financial institutions today, IMM provides an easy-to-use eSignature experience for customers, while significantly transforming internal business processes and the way transactions flow across the institution. IMM eSign Cloud service is fully managed by IMM and runs on the Microsoft Azure platform as Software as a Service (SaaS).

Flow

Workstation Requirements

Hardware

General

  • Intel Dual Core 3.0GHz, 4GB RAM
  • 20GB+ free disk space
  • Display resolution 1280 x 960 minimum

 

Connectivity

  • IMM eSign Cloud Server

 

Signing Devices 1, 2, 3

  • Topaz LCD Signature Pads
  • Touch-Capable Systems: Windows Touch-Enabled Devices (Windows Pro Tablet), iPad 4 (iOS 14 or newer), Wacom 5, Topaz GemView 5, Verifast 6

 

Attachment Scanning

  • ScanShell 3100D
  • Canon P-215/P-215 II
  • TWAIN scanner drivers are supported. Financial institutions are responsible for testing.

 

Supported Cameras 7, 8

  • Microsoft LifeCam
  • Built-In Cameras supported by Windows

Supported OS

  • Windows 11 and Windows 10 (Professional or Enterprise)

Supported Web Browsers

  • Google Chrome 9
  • Microsoft Edge 9
  • Mozilla Firefox 9
  • Internet Explorer mode in Microsoft Edge (Supported, Not Recommended) 10

Software

General

 

Signing

  • eSignature for IMM eSign Client licenses.
  • Document modifications for signature fields are required.
  1. Refer to the In-Person Signature Device Order Form to purchase the latest supported Topaz and Wacom hardware: https://www.immonline.com/resource-center/in-person-signature-device-order-form/.
  2. For Internet Explorer, only SigPlus is required. For other web browsers, install SigPlus and the Topaz SigPlusExtLite SDK. Then, install browser extensions. Refer to the Topaz SigPlusExtLite User Installation Guide: https://www.topazsystems.com/software/SigPlusExtLite_UserInstall.pdf. For silent installations, refer to https://www.topazsystems.com/silentinstallerform.html.
  3. Refer to the Adobe Sign system requirements for details about remote signer requirements: https://helpx.adobe.com/sign/system-requirements.html.
  4. iPads must be configured and fully functional on the institution’s network before use. IMM eSign is supported with the mobile browser experience using iPad only.
  5. Recommended for the best consumer experience. Not supported on Thin Client Configurations.
  6. Fiserv Verifast module and Verifast tablet are required.
  7. To use a camera with Google Chrome, Microsoft Edge, or Mozilla Firefox web browsers, HTTPS is required.
  8. Other cameras may work. Financial institutions are responsible for testing.
  9. Consult your IMM representative to determine if there are any additional requirements for your integration.
  10. Photos are not supported with Microsoft Edge in Internet Explorer mode.

Supported Thin Client Configurations

Citrix Virtual Apps and Desktops (XenApp and XenDesktop)

Server

  • Citrix Virtual Apps and Desktops 7 2203

 

Client

  • Via RDP: Thick client or WYSE Terminal running Windows Embedded OS Terminals
  • Via Citrix Receiver: Thick client or WYSE Terminal running Windows Embedded OS Terminals (Desktop sharing only)
  • Citrix Receiver on either thick client or XenDesktop device
  • Signatures supported with Citrix or Windows CDS (Citrix Device Service) only

VMware Horizon (VDI)

  • Server: VMware Horizon 8 2203
  • Client: VMware Horizon on either thick client or a VMware Horizon device

Remote Desktop Services

  • Server: Windows Server 2016, 2019, or 2022 (64-Bit) host configured for Terminal Services
  • Client: Thick client via RDP or any WYSE device running Windows Embedded OS Terminals

Remote Sign Downloader/Imaging Index Service Requirements

If using the Remote Sign Downloader or Imaging Index Service, a dedicated workstation or server is required with SQL Server installed.

Dedicated Environment

  • A dedicated Windows workstation (10 or 11) or a Windows Server (2016, 2019, or 2022)

SQL Server

  • SQL Server Standard or Express 2014 SP2, 2016 SP2, 2017, or 2019

Memory

  • 2 CPU, 8GB RAM

Overview

IMM’s eSignature platform, IMM eSign Cloud service, is used to power millions of “end-to-end” electronic transactions every month. Interfacing with virtually every business system used by financial institutions today, IMM provides an easy-to-use eSignature experience for customers, while significantly transforming internal business processes and the way transactions flow across the institution. IMM eSign Cloud service is fully managed by IMM and runs on the Microsoft Azure platform as Software as a Service (SaaS).

Flow

Workstation Requirements

Hardware

General

  • Intel Dual Core 3.0GHz, 4GB RAM
  • 20GB+ free disk space
  • Display resolution 1280 x 960 minimum

 

Connectivity

  • IMM eSign Cloud Server

 

Signing Devices 1, 2, 3

  • Topaz LCD Signature Pads
  • Touch-Capable Systems: Windows Touch-Enabled Devices (Windows Pro Tablet), iPad 4 (iOS 14 or newer), Wacom 5, Topaz GemView 5, Verifast 6

 

Attachment Scanning

  • ScanShell 3100D
  • Canon P-215/P-215 II
  • TWAIN scanner drivers are supported. Financial institutions are responsible for testing.

 

Supported Cameras 7, 8

  • Microsoft LifeCam
  • Built-In Cameras supported by Windows

Supported OS

  • Windows 11 and Windows 10 (Professional or Enterprise)

Supported Web Browsers

  • Google Chrome 9
  • Microsoft Edge 9
  • Mozilla Firefox 9
  • Internet Explorer mode in Microsoft Edge (Supported, Not Recommended) 10

Software

General

 

Signing

  • eSignature for IMM eSign Client licenses.
  • Document modifications for signature fields are required.
  1. Refer to the In-Person Signature Device Order Form to purchase the latest supported Topaz and Wacom hardware: https://www.immonline.com/resource-center/in-person-signature-device-order-form/.
  2. For Internet Explorer, only SigPlus is required. For other web browsers, install SigPlus and the Topaz SigPlusExtLite SDK. Then, install browser extensions. Refer to the Topaz SigPlusExtLite User Installation Guide: https://www.topazsystems.com/software/SigPlusExtLite_UserInstall.pdf. For silent installations, refer to https://www.topazsystems.com/silentinstallerform.html.
  3. Refer to the Adobe Sign system requirements for details about remote signer requirements: https://helpx.adobe.com/sign/system-requirements.html.
  4. iPads must be configured and fully functional on the institution’s network before use. IMM eSign is supported with the mobile browser experience using iPad only.
  5. Recommended for the best consumer experience. Not supported on Thin Client Configurations.
  6. Fiserv Verifast module and Verifast tablet are required.
  7. To use a camera with Google Chrome, Microsoft Edge, or Mozilla Firefox web browsers, HTTPS is required.
  8. Other cameras may work. Financial institutions are responsible for testing.
  9. Consult your IMM representative to determine if there are any additional requirements for your integration.
  10. Photos are not supported with Microsoft Edge in Internet Explorer mode.

Supported Thin Client Configurations

Citrix Virtual Apps and Desktops (XenApp and XenDesktop)

Server

  • Citrix Virtual Apps and Desktops 7 2203

 

Client

  • Via RDP: Thick client or WYSE Terminal running Windows Embedded OS Terminals
  • Via Citrix Receiver: Thick client or WYSE Terminal running Windows Embedded OS Terminals (Desktop sharing only)
  • Citrix Receiver on either thick client or XenDesktop device
  • Signatures supported with Citrix or Windows CDS (Citrix Device Service) only

VMware Horizon (VDI)

  • Server: VMware Horizon 8 2203
  • Client: VMware Horizon on either thick client or a VMware Horizon device

Remote Desktop Services

  • Server: Windows Server 2016, 2019, or 2022 (64-Bit) host configured for Terminal Services
  • Client: Thick client via RDP or any WYSE device running Windows Embedded OS Terminals

Remote Sign Downloader/Imaging Index Service Requirements

If using the Remote Sign Downloader or Imaging Index Service, a dedicated workstation or server is required with SQL Server installed.

Dedicated Environment

  • A dedicated Windows workstation (10 or 11) or a Windows Server (2016, 2019, or 2022)

SQL Server

  • SQL Server Standard or Express 2014 SP2, 2016 SP2, 2017, or 2019

Memory

  • 2 CPU, 8GB RAM
System Requirements

IMM eSign for Cloud Environments

v2022.4