Communication Federal Credit Union
The Opportunity: Eliminate Excess Paper and Redundancies Oklahoma-based, Communication Federal Credit Union, wanted to cutback its paper load. The credit union acknowledged that—especially on the lending side—it needed to make a change. The Technology: Rely on Automated Workflow Technology for Smarter, Faster Document Routing The $1 billion-asset credit union partnered with IMM to deploy eWorkflows. Automated workflow had the potential to impact Communication FCU with front and backend transformations, from lending to eServices. The credit union carefully assessed the unique process flow for each of its 30-40 products, based on how documents are signed, routed, and finally archived. After determining...
East Idaho Credit Union
The Opportunity: Increase the Efficiency and Ease of Consumer Lending Based in Idaho Falls, East Idaho Credit Union serves more than 34,000 members, some of whom live as far away as Malaysia. Customer lending transactions take significant time, and the credit union needed a solution to accelerate and simplify the process, regardless of where the member was residing. The Technology: Deploy eSignature Options to Simplify and Expedite the Loan Process The $262 million-asset credit union partnered with IMM to deploy advanced document presentment and eSignature, for both in-person and remote consumer lending transactions. East Idaho implemented these tools to: Make...
US Federal Credit Union
Who Based in Burnsville, Minn., US Federal Credit Union (USFCU) operates 11 full-service branches located throughout the Minneapolis/ St. Paul community. The credit union offers a comprehensive menu of products and services to its 83,000 members, including checking and savings accounts, consumer loans, mortgages, commercial accounts, online services, insurance and financial planning. USFCU has been an Integrated Media Management (IMM) customer for approximately five years, beginning with TotaleReceipts™ and gradually adding TotaleChecks™ and TotaleAtlas™ software. Challange One of USFCU’s corporate goals is to improve its productivity by automating paper processes and reducing the amount of mail that travels between branches....
Hughes Federal Credit Union
The Opportunity: Finding a Better Way to Lend Hughes Federal Credit Union was manually sending all of its back office-originated loans (online and outbound call center) to the various branches for funding. Express mail and front office staff expenses continued to grow, eventually impacting the credit union’s ability to provide optimal service to members visiting the branches. The Tuscon-based credit union even lost loan opportunities with the time to fund a loan stretching into a couple weeks. The Technology: Applying eSignatures to make Loans Fast, Easy and Profitable The $836 million-asset credit union partnered with IMM to integrate cloud-based remote...
Veridian Credit Union
The Opportunity: Achieve Compliance Without Compromising Growth Waterloo, Iowa-based Veridian Credit Union continues to grow and add branches into geographically diverse areas. To capitalize on these opportunities required focus on efficiency, cost effectiveness, and notably, compliance. The credit union needed to do more with less, keeping the integrity of processes in tact. The Technology: Automated Workflows Increase Productivity and Managerial Oversight The $2.4 billion credit union partnered with IMM to integrate TotaleAtlas Workflow. Veridian can now customize and manage virtually any internal or member-facing business function within IMM’s flagship eSignature and electronic document presentment platform. IMM’s workflow technology brings new...
Eastman Credit Union
Who Founded in 1934 to serve the employees of Eastman Chemical Co., Kingsport, Tenn.-based Eastman Credit Union now offers membership to residents throughout much of east Tennessee and southwest Virginia, as well as employees of Eastman and its contractors. Today, the credit union has approximately $1.9 billion in assets and more than 96,000 members. Eastman members are supported with extensive services, including multiple savings and loan options, online and telephone banking, same-day wire transfers, insurance services and financial planning. Challange When Eastman experienced significant growth it decided to search for a new core processor, however, they also wanted to maintain...
Community Trust Credit Union
Who Based in Gurnee, Ill., Community Trust Credit Union operates three full-service branches that serve two counties in Illinois and one in Wisconsin. With more than $158 million in assets, the credit union offers a comprehensive menu of products and services to more than 16,000 members, including online banking, a vehicle buying service, tax preparation and filing, credit reports and monitoring. Community Trust CU became an Integrated Media Management® (IMM) customer in 1998 and currently uses the full suite of TotaleWorks products, which consists of TotaleAtlas™, TotaleChecks™ and TotaleReceipts™ Challange Community Trust CU’s main focus is member service and to...
Lake City Bank
The Opportunity: Applying eSignatures Across the Bank Lake City Bank saw an opportunity to create new process efficiencies and save costs by reducing its use of paper. The $3.4 billion bank also recognized the value that electronic transactions would have on its ability to elevate current customer service levels. The Technology: IMM’s eSignatures for In-Person and Remote Signing Events The Indiana-based bank selected IMM’s eSignature technology as the platform that would allow them to achieve their goals. IMM’s eSignature technology were quickly incorporated into processes throughout multiple departments. First applying eSignatures to its new account desk, Lake City Bank found...