Category: Case Studies

First Financial Federal Credit Union

IMM Solution Suite Case Study First Financial Federal Credit Union Who Headquartered in Wall, N.J., First Financial Federal Credit Union serves approximately 30,000 members located in the central and southern areas of the state. The credit union offers a number of services to its members that are on par with the technology offered by larger institutions, including online banking, online mortgage applications, automated telephone teller, bill pay and Loan Connection, a service that offers pre-approvals via telephone. Challange Chief Executive Officer Issa Stephan came to First Financial FCU in 2005 and although the credit union had some electronic practices in...

CoVantage Credit Union

IMM Solution Suite Case Study CoVantage Credit Union The Opportunity: Scaling Operations via eTransaction Automation The $1.2 billion-asset CoVantage Credit Union wanted to improve its approach to basic account management functions, consumer lending, and tax-advantaged account processes such as IRAs. In addition, CoVantage wanted to upgrade and refine their customers’ experiences with these processes. Until recently, the credit union had largely relied on manual paper documents and processes, and only offered limited signing options for in-branch visits. The Technology: eSignatures Create Speed and Convenience for Members This Antigo, Wis.-based credit union partnered with IMM largely in part to the company’s...

CBW Schools Federal Credit Union

IMM Solution Suite Case Study CBW Schools Federal Credit Union The Opportunity: Achieve Complete eTransaction Automation CBW Schools Federal Credit Union serves a vast geographic area from only two locations. The $108 million-asset credit union sought to serve members more quickly and easily, particularly when it came to executing lending agreements. The Technology: Deploy eSignatures for In-Person and Remote Signing Events The Pennsylvania-based credit union partnered with IMM to deploy a fully integrated eSignature environment. The goal was full connectivity and seamless application to its core, LOS platforms and business applications. The credit union anticipated the implementation of flexible remote...

Aspire Federal Credit Union

IMM Solution Suite Case Study Aspire Federal Credit Union The Opportunity: Maintain Existing eSignature #xperience Despite a Core Change New Jersey-based Aspire Federal Credit Union was in the process of converting its core system to a new provider, Corelation. Even with this transition, it wanted to keep with its existing eSignature environment, which had proven a successful component of the credit union’s digital strategy. The Technology: Embrace an Integration Opportunity in the Midst of a Core Transition Years ago, Aspire set out to serve members with remote home and mobile banking, and recognized from the onset the value that eSignatures...

Mutual Credit Union

IMM Solution Suite Case Study Mutual Credit Union The Opportunity: Transform Mortgage and Consumer Lending with eTransaction Automation During a loan review in 2012, Mississippi-based Mutual Credit Union identified inconsistent loan practices across its five branches. Based on a recommendation, the credit union explored its electronic document and eSignature options as an alternative to its existing, fully manual lending practices. The Technology: Accelerate Loan Transactions with eSignature and eWorkflow Technology Mutual Credit Union sought a vendor compatible with its account processing system. It discovered that IMM fully integrated with its core, LOS, and deposit platforms. Mutual Credit Union elected to...

EFCU Financial Federal Credit Union

IMM Solution Suite Case Study EFCU Financial Federal Credit Union The Opportunity: Leverage a Single, Trusted Partner for all Transactions Across the Enterprise Baton Rouge, La.-based EFCU Financial Federal Credit Union, implemented eWorkflow and eTeller solutions from IMM. With these successes, it chose to expand its use of the company’s eTransaction automation offerings. Understanding the cost and complexities associated with enlisting multiple vendors for various point solutions, the credit union decided to rely on IMM for a majority of its transactional needs, institutionwide. As a result, EFCU Financial gained several new benefits and operation efficiencies. The Technology: Paperless Operations Provide...

Communication Federal Credit Union

IMM Solution Suite Case Study Communication Federal Credit Union The Opportunity: Eliminate Excess Paper and Redundancies Oklahoma-based, Communication Federal Credit Union, wanted to cutback its paper load. The credit union acknowledged that—especially on the lending side—it needed to make a change. The Technology: Rely on Automated Workflow Technology for Smarter, Faster Document Routing The $1 billion-asset credit union partnered with IMM to deploy eWorkflows. Automated workflow had the potential to impact Communication FCU with front and backend transformations, from lending to eServices. The credit union carefully assessed the unique process flow for each of its 30-40 products, based on how...

East Idaho Credit Union

IMM Solution Suite Case Study East Idaho Credit Union The Opportunity: Increase the Efficiency and Ease of Consumer Lending Based in Idaho Falls, East Idaho Credit Union serves more than 34,000 members, some of whom live as far away as Malaysia. Customer lending transactions take significant time, and the credit union needed a solution to accelerate and simplify the process, regardless of where the member was residing. The Technology: Deploy eSignature Options to Simplify and Expedite the Loan Process The $262 million-asset credit union partnered with IMM to deploy advanced document presentment and eSignature, for both in-person and remote consumer...

Load MoreLoading