IMM Reinforces Customer Success with Consultative Practice Offering

Linden, NJ | August 13, 2014

IMM, a pioneer of integrated eSignature, workflow and document solutions for business organizations, is ensuring its customers achieve maximum ROI and meet critical project timeline goals, even for the most sophisticated project implementations. The company’s newly formed Professional Services team provides higher-level project coordination and management, business analysis and solution implementation, along with traditional installation and training through a structured methodology that has been developed and refined over 17 years and hundreds of IMM system deployments.


For two years, regulatory bodies from the FDIC and NCUA to the OCC and FFIEC have put vendor management under a microscope. Financial institutions are under pressure to follow tighter requirements for project management and installation, including an in-depth understanding of how their current systems perform. IMM’s Professional Services is comprised of solution consultants who conduct an implementation analysis and create a roadmap for each customer to ensure solution requirements are met, and that the customer obtains a true ROI from the technology investment. These seasoned IMM professionals can also provide additional training, either at implementation or at any point of employee attrition, augmenting the customers’ internal resources and acting as their central project management. This allows them to reduce project risk associated with internal resource conflict, vacations or unexpected leave.


IMM’s Professional Services extends value when financial institutions’ transition from one core, host, deposit or lending system to another, helping them migrate the integrated IMM products to the new application environment with ease.


South Carolina-based Founders Federal Credit Union’s IT department executes over 100 critical projects at any given time, and the regulatory nature of the industry requires a large investment in governance, risk and compliance.Bob Bender, CTO of the $1.7 billion credit union, explained, “IMM Professional Services helps Founders augment staff with product experts and reduces the knowledge gap we would experience without their assistance. The relationship delivers a constant adviser to best utilize the (IMM) technology from the start. They do this every day, in all environments.”


Bender added that the credit union’s relationship with IMM through Professional Services has naturally involved Founders FCU in the company’s product development process. “Perhaps our biggest takeaway is seeing a more holistic roadmap of IMM and how future offerings can be applied to our credit union as well as to IMM’s other customers.”


Howard Klein, IMM vice president of operations, said, “Our goal is to bring projects home on time and on budget. We want each customer to use our knowledge and experience to their maximum benefit. Our Professional Services team manages implementations with extra care and attention, allowing customers to meet all key objectives and realize the most value out of their solution investments.”


About IMM
Based in Linden, N.J., IMM develops and delivers innovative technology solutions that enable financial institutions to electronically streamline their business operations and processing environments. With a strong and secure legacy of serving more than 650 banks and credit unions with solutions for eSignature capture, business process (workflow) automation, and document presentment, IMM continues to create advanced software applications that promote clients’ sustainability while dramatically increasing productivity and operational efficiencies. The company is a longtime advocate of eSignature adoption and education, active in ESRA to advance the public’s understanding of issues surrounding the use of electronic signatures and records.

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