IMM Closes Out Banner Year with Triple-Digit Customer Growth, Record Retention Rates
Rahway, NJ | January 28, 2020
IMM, the only eSignature provider that specializes in eSignature and digital transaction solutions exclusively for financial institutions, today announced it closed out 2019 with its strongest year-to-date results including unprecedented customer growth while achieving a record customer retention rate. Additionally, the company exceeded its year-over-year revenue goal, as it has for the past five consecutive years.
Company results for 2019 include:
- Customer base saw a 26% increase, resulting in a total of 1,150 customers;
- Revenue growth surpassed goals and exceeded 2018 revenue;
- Triple-digit new customer growth, consisting of 45% banks and 55% credit unions; and
- Customer retention rates at an all-time high of 98.6.
IMM’s record growth was driven by the financial industry’s heightened focus on digital transformation. Providing account holders with a more engaging, richer experience, as well as generating operational efficiencies and streamlining subsequent back-office processes – has become one of the top priorities for both banks and credit unions. IMM’s eSignature platform, IMM eSign, provides a dynamic and engaging customer experience enabling electronic signing of documents whether in the physical branch or from a remote location. Opening new accounts, completing, submitting, and signing loan documents, as well as other basic banking services like requesting a simple address change can now be completed electronically at a time and location that is most convenient for the customer or member.
IMM’s CEO and Co-Founder, Chuck Klein, said, “The record customer growth and record retention rates generated in 2019 is a true testament to our ability to deliver an advanced, solution combined with our reputation for exceptional customer service. We are extremely proud of the long-term relationships we’ve maintained with our customers, as well as the growing number of new ones we continue to add to the IMM family. Much of our success can be attributed to our sole focus on the financial industry, which we’ve heard cited time and time again from financial institutions when selecting us. We understand the unique operations of banks and credit unions allowing us to better address their unique challenges.”
IMM eSign powers millions of end-to-end electronic signature transactions and can interface with virtually every business system used across a financial institution today. The experience is frictionless and easy to use for customers while streamlining internal business processes and the way transactions flow across an institution.
For 25 years, IMM has been the premier provider of eSignature and Digital Transaction solutions designed exclusively for financial institutions. Today, more than 1,500 banks and credit unions use IMM’s eSignature and Digital Transaction Management solutions across the Institution to elevate consumer experiences while streamlining back-office processes in a comprehensive, end-to-end digital processing environment.