IMM Adds 90 New Bank Customers in 2018, Digital Transformation Fuels Rapid Growth
Rahway, NJ | February 12, 2019
The latest banks to join the IMM family of customers cited the company’s expertise in the financial services industry, as well as its commitment to customer satisfaction demonstrated by the number of banks and credit union clients, more than 78%, that have been customers for more than five years. Additionally, IMM is one of the only providers that delivers seamless interface capabilities with existing business systems such as lending, account opening and ECM/Imaging for archival. Banks identified this as a key market differentiator and one of the factors influencing their selection of IMM eSign.
Some of the newest banks to become part of the IMM eSign family include: ANB Bank, Atlantic Capital Bank, CrossFirst Bank, Farm Bureau Bank, Farmers State Bank of Quinton, First Bank Richmond, Intracoastal Bank, Amerant Bank, Old Point National Bank, Prospect Bank, TrailWest Bank and First Bank & Trust, Perry, Okla.
These banks will be leveraging IMM’s eSignature platform in conjunction with their existing banking systems from financial software providers such as Fiserv, Finastra, and FIS, as well as systems used in other departments across the bank. Since IMM’s solutions automatically index eSigned documents for seamless archival into a bank’s Imaging/ECM system, the product is creating a comprehensive, digital transaction lifecycle for the bank customers.
“We experienced a surge in the number of banks adopting IMM eSign last year,” said IMM’s Vice President of Markets and Strategy, Michael Ball. “This was fueled by the increasing demand to leverage digital-based solutions that more effectively engage customers and provide a richer, interactive experience. Digital transformation is a top strategic priority in 2019; however, we’ve seen a shift; now banks are focusing on how to also leverage digital-based solutions like eSignatures and digital transaction management internally to streamline back-office operations. For example, banks are interested in how workflow-powered digital transaction solutions can automate tasks routing, moving the right task to the right person or department, at the right time.”
With IMM eSign for Banking, institutions can deliver a complete end-to-end digital processing environment and eliminate virtually all cumbersome, paper-based procedures in favor of electronic transaction handling. Banks are using IMM’s Signature solutions to simplify the account opening process, streamline loan originations, lending disclosure delivery and facilitate digital loan closings. Valued-added self-service processes can also be provided to customers via IMM’s technology to accomplish account maintenance or service transactions such as address changes, wire transfer requests, or stop payment orders.
IMM eSign is used by hundreds of banks to power millions of eSignature and digital transactions each month.
For 25 years, IMM has been the premier provider of eSignature and Digital Transaction solutions designed exclusively for financial institutions. Today, more than 1,500 banks and credit unions use IMM’s eSignature and Digital Transaction Management solutions across the Institution to elevate consumer experiences while streamlining back-office processes in a comprehensive, end-to-end digital processing environment.