IMM Enhances Customer Care Program

IMM, a pioneer of integrated eSignature, workflow and document solutions for the modern business enterprise, has enhanced its customer care program, designed to ensure each customer’s needs are met during every interaction with the company. IMM proactively reaches out to its customers to request feedback and ratings on selected experiences with the company, such as implementation, support or training events. This process is used to confirm interactions with the IMM team are not only pleasant, but that customers’ business needs are also fulfilled during the project or event.