Support Information

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Request Support Online

Customers may submit their support request through traditional telephone support. However, IMM does allow support submissions to be performed online. To initiate an online support request, simply complete the form below and you will be contacted in a timely manner by our trained support staff.

Customer Support Policies: January 2017

At IMM, we developed standardized policies that govern our support program. These policies are in place to ensure that each client receives a positive, productive, and comprehensive experience with our trained support staff. Customers interested in learning more about our standard practices and features may refer to the Customer Support Program Policies document by selecting the button to the right.

Request Support via Telephone

Customers may submit their support requests by traditional calls or by requesting support via online request submissions.

 

Clients can reach IMM’s telephone support center by dialing 800-836-4750 and entering “3” to reach the support center when prompted. Our Support Center is open Monday thru Friday, 8:30 am to 12 am midnight (EST). Please note that calls received between 5:30 and midnight are prioritized and managed based on severity.

Join a Support Session

When prompted by your IMM support representative, you may join your support session by selecting the button to the right.

Upload Logs or Support Files

When prompted by your IMM support representative, you may upload supporting documents and files to our support team via secure transfer by selecting the button to the right.

Document Pricing Guidelines: March 2017

This document is for those customers who elect to have IMM build and/or maintain custom “smart” documents for their organization. This document covers our pricing, programs and policies surrounding IMM generated and/or maintained documents. Customers who want to inquire further about having IMM create and/or maintain your organization’s forms should contact their Regional Client Success Manager for more information.

Adobe Reader Compatibility Updates: April 2017

IMM has recently tested the most currently available versions of Adobe Reader for compatibility and is pleased to make our new compatibility matrix available to our clients. You may download the new version of the compatibility matrix by click on the “Download Compatibility Matrix” link below.

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