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Request Support Online
Customers may submit their support request through traditional telephone support. However, IMM does allow support submissions to be performed online. To initiate an online support request, simply complete the form below and you will be contacted in a timely manner by our trained support staff.
Customer Support Policies: January 2017
At IMM, we developed standardized policies that govern our support program. These policies are in place to ensure that each client receives a positive, productive, and comprehensive experience with our trained support staff. Customers interested in learning more about our standard practices and features may refer to the Customer Support Program Policies document by selecting the button to the right.
Request Support via Telephone
Customers may submit their support requests by traditional calls or by requesting support via online request submissions.
Clients can reach IMM’s telephone support center by dialing 800-836-4750 and entering “3” to reach the support center when prompted. Our Support Center is open Monday thru Friday, 8:30 am to 12 am midnight (EST). Please note that calls received between 5:30 and midnight are prioritized and managed based on severity.
Join a Support Session
When prompted by your IMM support representative, you may join your support session by selecting the button to the right.
Upload Logs or Support Files
When prompted by your IMM support representative, you may upload supporting documents and files to our support team via secure transfer by selecting the button to the right.
Document Pricing Guidelines: January 2017