System Requirements

IMM eSign+ 2020

Download System Requirements

Revised on 08/30/2021

Server Requirements

Important Notices

The server specifications presented here are to be used as general minimum requirements and may differ based on factors such as your financial institution’s size and volume of transactions.
Specifications are subject to change without notice.
Please consult IMM Support for your specific requirements.

General Hardware

Intel Quad Core Xeon
A backup mechanism
A dedicated IMM eSign+ Server (staged for installation)
Volume Partitions (Required)
C: At least 70GB of free space after the installation of the OS
E: 100GB, if you will allocate space one time.

IMM eSign+ Server (Web Application Server)

CPU

Small Institutions (1-100 Users): 4 Cores (or VCPUs for VMware) @ 3.0 GHz or faster
Medium and Large Institutions (101+ Users): 8 Cores (or VCPUs for VMware) @ 3.0 GHz or faster

Memory

Small Institutions (1-100 Users): 16GB RAM
Medium and Large Institutions (101+ Users): 32GB RAM

Supported OS

Windows Server 2012 R2, 2016, and 2019 (Standard)

Database Server

CPU

Small Institutions (1-100 Users): 4 Cores (or VCPUs for VMware) @ 3.0 GHz or faster
Medium Institutions (101-500 Users): 8 Cores (or VCPUs for VMware) @ 3.0 GHz or faster
Large Institutions (500+ Users): 16 Cores (or VCPUs for VMware) @ 3.0 GHz or faster

Memory

Small Institutions (1-100 Users): 16GB RAM
Medium Institutions (101-500 Users): 32GB RAM
Large Institutions (500+ Users): 64GB RAM

Dedicated SQL Server

SQL Server Standard 2012 SP4, 2014 SP2, 2016 SP2, 2017, 2019

Supported OS

Refer to Microsoft’s OS requirements based on your SQL version:
https://docs.microsoft.com/en-us/troubleshoot/sql/general/sql-server-windows-8-later-versions

Software

.Net Framework 4.7 or later
IIS

Virtual Environment

(If Applicable)

VMWare ESX host 5.0 or later
IMM VM must meet hardware and software specs above
ESX host must have adequate resources for all VMs

Workstation Requirements

Hardware

General

Intel Dual Core 3.0GHz, 4GB RAM
20GB+ free disk space
Video resolution 1280 x 960 minimum
Connectivity to server (IMM eSign+ Server)

Signing Devices ^{1, 2, 3}

Topaz LCD Signature Pads
Touch-Capable Systems: Windows Touch-Enabled Devices (Windows 10 Pro Tablet), iPad ⁴ (iOS 13 or newer), Wacom ⁵, Topaz GemView ⁵, Verifast ⁶

Attachment Scanning

ScanShell 3100D
Canon P-215/P-215 II
TWAIN scanner drivers are supported. Financial institutions are responsible for testing.

Supported Cameras ^{7, 8}

Microsoft Lifecam
Windows 10 Built-In Cameras

Supported OS

Windows 10 (Professional or Enterprise)

Supported Web Browsers

Google Chrome ⁹
Microsoft Edge ⁹
Microsoft Internet Explorer 11
Mozilla Firefox ⁹

Software

Adobe Acrobat Reader is required for Internet Explorer 11. Refer to the Compatibility Chart:
https://www.immonline.com/support/adobe-reader-compatibility/
For all other web browsers, Adobe Acrobat Reader is not required.

Refer to the In-Person Signature Device Order Form to purchase the latest supported Topaz and Wacom hardware: https://www.immonline.com/resource-center/in-person-signature-device-order-form/.
For Internet Explorer, only SigPlus is required. For other web browsers, install SigPlus and the Topaz SigPlusExtLite SDK. Then, install browser extensions. Refer to the Topaz SigPlusExtLite User Installation Guide: https://www.topazsystems.com/software/SigPlusExtLite_UserInstall.pdf. For silent installations, refer to https://www.topazsystems.com/silentinstallerform.html.
Refer to the Adobe Sign system requirements for details about remote signer requirements: https://helpx.adobe.com/sign/system-requirements.html.
iPads must be configured and fully functional on the institution’s network before use. IMM eSign+ is supported with the mobile browser experience using iPad only.
Recommended for the best consumer experience. Not supported on Thin Client Configurations.
Fiserv Verifast module and Verifast tablet are required.
To use a camera with Google Chrome, Microsoft Edge, or Mozilla Firefox web browsers, HTTPS is required.
Other cameras may work. Financial institutions are responsible for testing.
Consult your IMM representative to determine if there are any additional requirements for your integration.

Supported Thin Client Configurations

Citrix Virtual Apps and Desktops (XenApp and XenDesktop)

Server

Citrix Virtual Apps and Desktops 7 2003

Client

Via RDP: Thick client or WYSE Terminal running Windows Embedded OS Terminals
Via Citrix Receiver: Thick client or WYSE Terminal running Windows Embedded OS Terminals (Desktop sharing only)
Citrix Receiver on either thick client or XenDesktop device
Signatures supported with Citrix or Windows CDS (Citrix Device Service) only

VMware Horizon (VDI)

Server: VMware Horizon 7.12
Client: VMware Horizon on either thick client or a VMware Horizon device

Remote Desktop Services

Server: Windows Server 2012 R2, 2016, 2019 (64-Bit) host configured for Terminal Services
Client: Thick client via RDP or any WYSE device running Windows Embedded OS Terminals

System Requirements

IMM eSign+

v2020