Kane County Teachers Credit Union Leverages IMM eSign for Richer Member Experience
Rahway, NJ | October 10, 2017
IMM, the leading source of eSignature and eTransaction Management for Financial Institutions, announced that Kane County Teachers Credit Union (KCT Credit Union) added their remote eSignatures module. This addition expands the existing functionality of its eSignature platform, IMM eSign.
KCT Credit Union—with assets of $225 million—partnered with IMM in 2003, and has used the company’s eSignature solution, IMM eSign, to automate many of its manual, paper-based business processes. The credit union is strategically transitioning to a digital branch environment, eliminating many of the cumbersome, traditionally paper-based procedures in favor of electronic, end-to-end transactions. Now, with remote signing capabilities, members can complete transactions including opening new accounts and signing loan documents at a time and location that is most convenient, without regard to the Credit Unions’ business hours.
“Adding the remote signing module from IMM allows us to offer secure loan closings to members who are either too far from our branch location or too busy to stop by during our normal hours of operation,” said Sergio Rodriguez, Vice President of IT and Marketing at KCT Credit Union. “With remote signing, we are able to expand geographically without adding new brick and mortar locations. IMM eSign is very intuitive and user friendly. This allows our staff to spend more time serving our members and less time on paperwork. It helps ensure our members receive the best possible service inside a branch location, or from the convenience of their home or office. With Remote eSigning, transactions can be completed faster and in a more secured manner, from anywhere and at any time.”
IMM eSign seamlessly integrates with the credit union’s existing business applications including its core system, Fiserv XP2. Providing members with a personal, consultative approach was an important goal for KCT Credit Union. And, now with remote signing and the tight integration the platform brings, employees can focus on members and not on physical document processing.
Rodriguez continued, “IMM integrates with virtually every financial services business application, including our Fiserv XP2 core processing platform. This kind of tight integration translates to simplified processes, reduced errors for our employees, and a seamless experience for members. The integration with our existing technology infrastructure, especially our core, was critical in our decision to expand our relationship with IMM. This was something that other providers couldn’t offer.”
John Levy, Executive Vice President for IMM, added, “Adding functionality like the remote signing module allows credit unions such as Kane County Teachers to eliminate traditional, physical barriers, and expand its digital footprint without the cost or resources necessary to grow physically. Members are given technology-afforded convenience that enables them to conduct business with their credit union where they live or work, and complete transactions in minutes as opposed to days.”
For more than 20 years, IMM’s focus has remained the same: to deliver innovative electronic transaction solutions to financial institutions, and maintain client satisfaction and success. Over 700 U.S. financial institutions are powered by IMM’s comprehensive eSignature and eTransaction Management solutions. The company’s fully integrated eSignature, eWorkflow, and eTeller solutions make transacting business easy and convenient for the consumer while creating a more efficient, cost-effective and compliant back-office operation.