IMM’s Commitment to Technology, Customer Success Drives Lasting Bank, Credit Union Relationships
Rahway, NJ | October 26, 2016
IMM, a provider of eTransaction automation for the modern business enterprise, announced today that more than 30 percent of the company’s client base has been using IMM’s technology for 10 or more years, highlighting the long term value clients find in the company’s suite of eSignature and eTransaction automation solutions.
“As an IMM customer for over a decade, Operating Engineers Federal Credit Union has built a long-term, trusting relationship with IMM based on honest feedback, sound advice and excellent customer service,” said Mike Miller, vice president of information technology at OE Federal. “IMM will do whatever it takes to ensure that its products are reliable and of the best quality to actively support our business goals.”
Of IMM’s more than 700 financial institution clients, more than half have used its technology for at least five years. In addition, more than 55 percent of the company’s client base relies on three or more of the company’s solutions to drive enhanced banking experiences for consumers and to transform the financial institutions’ back office operations.
“One of the most valuable aspects of our relationship with IMM is that the company acknowledges that every client is different; IMM has always been proactive in developing solutions to address our individual challenges,” said Gizel Battista, systems applications director at Calif.-based Educational Employees Credit Union. “IMM maintains excellent communication channels with our credit union to ensure that they provide quality support both during implementation and long after.”
John Levy, IMM executive vice president, said, “I attribute our lasting client relationships to the value of our technology solutions combined with our commitment to each client’s individual success. We develop our products with a focus on meeting current and evolving requirements within the financial services industry. But what really makes a difference is listening carefully to every customer – whether it’s a one-on-one conversation or through one of our regular town hall meetings across the country – and making sure our products meet our clients’ needs and help them to overcome their specific business challenges.”
“Campus Federal enjoys a mutually beneficial partnership with IMM,” said Janice Weisen, VP operations systems and support at Campus Federal Credit Union. “The company has played a key role in our digital delivery initiative, helping us to enhance the members’ experience while increasing efficiencies in our operations. IMM has been a reliable partner for more than 10 years and we look forward to continuing our business relationship.”
Levy added, “As the modes of financial services continue to evolve, we will continue to work closely with our clients to equip them with innovative solutions that enhance the consumer experience, increase workforce productivity and reduce operating costs.”
IMM provides complete eTransaction automation to more than 700 U.S. organizations. The company’s fully integrated eSignature, eWorkflow, eLoan and eTeller solutions make transacting easy and convenient for the consumer while creating a more efficient, cost effective and compliant business environment. Any organization needing to remove paper and create mobility within its contract or transaction management lifecycle can benefit from IMM’s services, including financial services, healthcare, insurance, real estate, life sciences, government, legal and education. For more information, visit www.immonline.com.