Application Support Analyst

Installations | Full-Time | Benefits

Duties & Responsibilities

  • Effectively handle customer interaction to resolve support issues.
  • Gather information necessary to provide effective solutions.
  • Utilize our testing environment for issue re-creation and verification.
  • Follow-up with customers throughout the lifecycle of the service call to keep the customer informed of progress towards issue resolution.
  • Accurate and prompt support call tracking.
  • Interface with other members of the Support, Development and Quality Assurance teams.
  • Appropriate diligence when working on customer environments where security and financial risks are significant.
  • Ongoing personal/professional development of both Product and Technical knowledge and skills.
  • Assessment of areas where both internal and customer facing processes can improve.
  • Possible participation in an after-hours support schedule.

Knowledge, Skills and Abilities

  • Excellent problem diagnosis and resolution skills.
  • A solid technical knowledge background.
  • Strong verbal and written communication skills.
  • Able to effectively communicate complex and sophisticated software processes to non-technical audiences.
  • Able to work with difficult people in a positive manner.
  • Strong organizational and time management skills.
  • Works well in a fast-paced environment.
  • Able to work independently, with minimal supervision.

Credentials & Experience

  • Preferred: Four years of application support work experience, preferably in a financial institution or business that serves financial institutions.
  • Alternately: Completion of a higher education technical program.

Why Work Here?

We’re a dynamic company with a unique culture centered on professionalism and respect, set in a relaxed workplace.