Client Experience Program

The IMM Client Experience program ensures that our clients receive best-in-class account management and support as a part of their overall IMM experience. When you don’t know who to contact, the CEMs are here to assist.

Use the form below to submit a request to your manager or to the team if you’re not sure who is assigned to your institution.

Edna Scafe

Client Experience Manager
Eastern Region

Greg Nielson

Client Experience Manager
Western Region


Corey Shah

Client Success Manager
Community Credit Unions