News
Dow Louisiana Federal Credit Union Streamlines Claim Filing Through Integration of IMM's TotaleAtlas with CUNA Mutual Group
09/27/2011
Press Release: Credit union eliminating manual task, benefiting from quick access to insurance documents
LINDEN, N.J., September 27, 2011— Integrated Media Management(IMM)®, a document output management and automation technology provider, today announced that Dow Louisiana Federal Credit Union has automated the transport of insurance documents via the integration between IMM's TotaleAtlas™ solution and CUNA Mutual Group.
DLFCU previously installed IMM's TotaleAtlas, a turnkey document preparation engine that merges XML data and PDF documents to deliver a 128-bit encrypted PDF with the digitized signature embedded. The implementation of this secure Web service with CUNA Mutual has enabled the credit union to remove the physical transport of paper documents when members elect insurance protection. This has allowed DLFCU to have a higher degree of confidence that the proper documentation for debt protection is readily available at CUNA Mutual if needed.
"We were previously required to manually fax insurance documents, which involved more time and resources as well as brought greater risk into the process," said Chad Suggs, chief information officer at DLFCU. "This new approach provides CUNA Mutual the ability to store the documents at its facility, therefore expediting DLFCU's claim filing process."
Members at DLFCU apply an electronic signature when processing a loan. If the member opts to participate in debt protection, required documents are automatically and securely transferred to CUNA Mutual from TotaleAtlas and stored at CUNA Mutual's facility. In the event that a member files a claim, DLFCU provides the member's information to CUNA Mutual for the documents to be retrieved from its system.
"DLFCU has again expanded the scope of its in-house paperless processes, and IMM is pleased to have helped facilitate that transition," said Chuck Klein, CEO of Integrated Media Management. "CUNA Mutual is a longstanding, valued partner and we anticipate our relationship will continue to positively impact the productivity of an expanding number of credit unions in the future." 
About Integrated Media Management
Based in Linden, N.J., Integrated Media Management (IMM)® specializes in the paperless technologies that automate the space between a financial institution's core host system and imaging backend, including digitized signatures in-branch or remotely. The company's products and services are in place at more than 600 credit unions and banks nationwide. IMM currently is partnered and seamlessly interfaced with more than 20 processors and loan origination systems, in addition to all the major compliance vendors.
For more information, visit www.immonline.com or follow the company on Twitter and Facebook.
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