Integrated Media Management(IMM)®, a document output management and automation technology provider, announced that Tyndall Federal Credit Union has deployed its browser— and device-autonomous version of TotaleAtlasWeb.
With assets exceeding $1 billion, Tyndall FCU is based in Panama City, Fla., and serves more than 106,000 members worldwide. The credit union's members can now sign electronic loan and deposit documents remotely via the Web across various desktop and mobile platforms, regardless of browser selection.
Tyndall FCU implemented IMM's TotaleAtlasWeb approximately one year ago, selecting the electronic document delivery and digital signature solution for its user friendly interface as well as advanced member authentication, security and seamless path to document archival. The credit union averages 125 eSignature loan closings each month and has experienced faster turnarounds for funding members' loans, sometimes cutting the process down to hours from days. The offering has filled a service gap for Tyndall FCU's vast military membership deployed around the globe as well as its local members who desire to do business virtually. The credit union wanted to extend TotaleAtlasWeb's benefits to be supported by all the mobile devices commonly used today as part of its overall business strategy of providing self-service options to members.
"In my six years managing and implementing software applications at Tyndall, we have seen our business and member needs evolve from paper and in-person loan applications to online applications to virtual and mobile signings," said Todd Peeples, vice president of information technology, Tyndall Federal Credit Union. "The marketplace in general has gravitated to mobile as the norm, and that has only increased with the widespread adoption of tablet devices. With variances also in browser selection, it is our job to accommodate all those preferences while delivering efficient, convenient service options to members. Broadening the availability of TotaleAtlasWeb across different browsers and devices allows it to be more widely adopted and better serve our unique member base."
IMM's TotaleAtlasWeb offers public key infrastructure (PKI) technology, Knowledge Based Authentication and encrypted document transmission to assure the most secure, enforceable remote digital signatures. Beyond providing a safer delivery alternative, TotaleAtlasWeb drives cost savings by eliminating paper and courier expenses and expands service with faster document delivery and the extended hours for members to transact. This newest version of TotaleAtlasWeb that works across different devices and browsers enables institutions like Tyndall FCU to increase the availability of enhanced member service and convenience.
"We embarked on a virtual delivery business strategy several years ago with the mission to provide members with as many self-service tools as possible so that no matter when, where or how they do business with us, it is in their hands and at their convenience. IMM's browser- and device autonomous TotaleAtlasWeb solution ties in with that strategy to give members added self-service capabilities," explained Peeples.
Chuck Klein, CEO of Integrated Media Management, explained, "We always look to the market to create change. Tyndall FCU brought a need to us that would enable the credit union to broaden the benefits of TotaleAtlasWeb to even more members who are interested in doing their transactions electronically."